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Privacy Policy

Lifestyle Patios Pty Ltd
Effective Date: 07/07/2025
Last Updated: 07/07/2025

 

1. Introduction

Lifestyle Patios Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and personal information. We design and build custom patios, carports, and decks for residential clients across Greater Brisbane, Queensland. This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

  • Visit our website at lifestylepatios.com
  • Request a quote or consultation
  • Enter into a contract with us
  • Use our customer portal (when available)
  • Interact with us through social media or advertising

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. Personal Information We Collect

We may collect the following categories of personal information:

Contact Information

  • Full name
  • Home address and site address (if different)
  • Email address
  • Phone number(s)
  • Preferred contact method and times

Project Information

  • Property details and measurements
  • Project requirements and preferences
  • Timeline preferences
  • Budget information
  • Site photos and measurements
  • Engineering and approval requirements
  • Financial Information
  • Payment details for deposits and final payments
  • Bank account information (for refunds if applicable)
  • Credit card details (processed securely through our payment systems)
  • Invoice and payment history

Communication Records

  • Records of phone calls, emails, and text messages
  • Site consultation notes and photos
  • Quote revisions and contract negotiations
  • Customer service interactions

Technical Information

  • IP address and browser information when visiting our website
  • Website usage data and preferences Form submission data
  • Marketing campaign interaction data

Referral Information

  • How you heard about us
  • Referral source details
  • Marketing attribution data

3. How We Collect Personal Information

Direct Collection

  • When you complete our online enquiry forms
  • During phone consultations and appointments
  • At on-site consultations and measurements
  • When signing contracts and agreements
  • Through customer service interactions
  • Via our customer portal (when available)

Third-Party Sources

  • Lead generation platforms and advertising networks
  • Referral partners and previous customers
  • Social media platforms (Facebook, Instagram, Google)
  • Public records for property and approval information

Automatic Collection

  • Website cookies and tracking technologies
  • Marketing automation platforms
  • Analytics and advertising tools

4. How We Use Your Personal Information

We use your personal information for the following purposes:

Service Delivery

  • Processing and responding to enquiries
  • Scheduling and conducting site consultations
  • Preparing quotes and contracts
  • Project planning and management
  • Coordinating with subcontractors and suppliers
  • Managing build schedules and timelines
  • Processing payments and invoicing
  • Providing warranty and after-service support

Communication

  • Sending appointment confirmations and reminders
  • Providing project updates and progress reports
  • Responding to questions and concerns
  • Sending completion notifications and documentation

Marketing and Business Development

  • Following up on quotes and proposals
  • Sending information about additional services
  • Requesting feedback and reviews
  • Improving our services based on customer input
  • Marketing campaigns and lead nurturing (you can opt out at any time)

Legal and Compliance

  • Meeting building certification and approval requirements
  • Maintaining records as required by law
  • Protecting our business and customers from fraud
  • Resolving disputes and legal matters

Business Operations

  • Analytics and reporting
  • Staff training and quality improvement
  • System administration and security
  • Financial management and accounting

5. How We Share Your Personal Information

We may share your personal information with:

Service Providers and Subcontractors

  • BuilderTrend – our project management platform for job coordination
  • GoHighLevel – our marketing and lead management system
  • Xero – our accounting software for invoicing and financial management
  • Subcontracted builders – for project delivery (limited to necessary project information)
  • Suppliers and certifiers – for materials, approvals, and compliance
  • Payment processors – for secure payment handling
  • Suppliers and certifiers – for materials, approvals, and compliance

Professional Advisers

  • Lawyers, accountants, and business advisers
  • Insurance providers
  • Auditors and compliance consultants

Government and Regulatory Bodies

  • Local councils for building approvals
  • Relevant authorities as required by law
  • Court orders, subpoenas, or legal investigations

    Business Transactions

  • In the event of a merger, acquisition, or sale of business assets
  • With potential buyers or investors (with appropriate confidentiality measures)

We do not sell your personal information to third parties for marketing purposes.

6. Data Security and Storage

Security Measures

We implement appropriate technical and organisational measures to protect your personal information:

  • Secure cloud-based storage systems
  • Encrypted data transmission
  • Access controls and user authentication
  • Regular security updates and monitoring
  • Staff training on privacy and security practices

Data Retention

We retain your personal information for the following periods:

  • Quote and enquiry records: 2 years from last contact
  • Contract and project records: 7 years after project completion
  • Financial records: 7 years as required by law
  • Marketing communications: Until you unsubscribe or opt out
  • Website analytics: 26 months (Google Analytics default)

International Data Transfers

Some of our service providers (BuilderTrend, GoHighLevel) may store data on servers located outside Australia, including in the United States. We ensure these providers maintain appropriate privacy and security standards.

7. Your Privacy Rights

Under Australian privacy law, you have the right to:

Access and Correction

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Contact us using the details in Section 12 to exercise these rights

Marketing Communications

  • Opt out of marketing emails by clicking the unsubscribe link
  • Contact us to opt out of SMS marketing or phone marketing

Note: You cannot opt out of essential service communications (appointment confirmations, project updates, invoices)

Complaints

  • Lodge a complaint with us if you believe we have mishandled your personal information
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if unsatisfied with our response

8. Cookies and Website Tracking

What We Use

  • Essential cookies: For website functionality and security
  • Analytics cookies: Google Analytics to understand website usage
  • Marketing cookies: Facebook Pixel, Google Ads for targeted advertising

Your Choices

  • Most browsers allow you to control cookies through settings
  • You can opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout/
  • You can manage advertising preferences through Facebook and Google ad settings

Do Not Track

Our website does not currently respond to “Do Not Track” browser signals, but you can control tracking through the methods above.

9. Social Media and Third-Party Links

Our website and communications may include links to social media platforms and other websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing information.

Social Media Interactions

When you interact with our social media accounts, your interactions are governed by the privacy policies of those platforms (Facebook, Instagram, etc.).

10. Children’s Privacy

Our services are designed for adults making home improvement decisions. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

  • Post the updated policy on our website with a new “Last Updated” date
  • Notify existing customers of material changes via email
  • Continue to protect your information in accordance with the policy in effect when it was collected

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us:

Lifestyle Patios Pty Ltd
Email: [email protected]
Phone: 07 3289 6392
Address: 1994 Mount Samson Rd, Yugar QLD 4520

We aim to respond to all privacy enquiries within 5 business days and resolve complaints within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner:

Website: https://www.oaic.gov.au/
Phone: 1300 363 992

This Privacy Policy was last updated on 07 July 2025.

Please check our website regularly for any updates.